Episode 8: Rachel’s 4 Rules for Building a Strong Foundation of Customer Engagement
Your customer experience is your competitive advantage. Financial institutions that embrace a culture of customer engagement will be the...
Grab-and-Go Kits Make Preventative Maintenance For Your Payment Devices A Breeze
Keeping your devices continually operational is critical for transaction speed and efficiency. Studies have shown that routine preventative maintenance...
Episode 11 – Rachel Sets the Rules: Brand Awareness – Perception vs Reality
The customer experience begins and ends at the same place – your brand – where perception is reality. In...
Episode 10 – Rachel Sets the Rules: 5 Rules for Planning Your Marketing Spend
Before you spend your first marketing dollar, learn Director of Engagement Solutions Rachel Scheuerman’s five rules to follow to...
Episode 9 – Rachel Sets the Rules: 5 Things to Consider Before Choosing A Voice of the Customer Provider
Director of Engagement Solutions, Rachel Scheuerman, shares why the lost art of listening is so important to customer satisfaction....
It’s in the Cards – Episode 8, Reason #4: “It’s Not Important Competitively.”
“It’s in the Cards” is a monthly video series from Harland Clarke. Co-hosted by Harland Clarke Card Services sales...
Fifth Third Bank and Harland Clarke Turn High-Risk Digital Banking Conversion Into Highly Rewarding Customer Experience
Fifth Third Bank was looking for an experienced partner to help with the challenging conversion of newly acquired high-value...
It’s in the Cards – Episode 8, Reason #3: “We Do Not Expect Improved, Penetration, Activation or Usage.”
In the latest episode, we discuss seven reasons financial institutions are NOT adopting instant issuance. Reason #3: “We Do...