Rachel’s 4 Rules for Building a Strong Foundation of Customer Engagement
Your customer experience is your competitive advantage. Financial institutions that embrace a culture of customer engagement will be the...
It’s in the Cards, Episode 6: The Rise of Mobile Payments
In the latest episode of "It's in the Cards," Paulette Courtney and Mike Schultz discuss the rise of mobile...
It’s in the Cards, Episode 5.2: Building Brand Synergy
In the fifth episode, part two, we discuss how financial institutions are setting themselves apart and building brand synergy...
It’s in the Cards, Episode 5.1: Stay Top of Wallet
In the latest episode of "It's in the Cards," Paulette Courtney and Mike Schultz discuss how financial institutions can...
It’s in the Cards, Episode 4: The Rise in P2P Payments
Hey Mike? You owe me $20.
It’s in the Cards, Episode 3: Increase in Tech Usage
In the third episode, Mike and Paulette talk about the increase in tech usage and its impact on the...
Voice of the Customer Program Results in New Accounts, Deposit Growth, and Increased Wallet Share
BrandBank named their superior service initiative “Brand Strong” and their rallying cry of “Brand Strong, All Day Long!” voiced...
Voice of the Customer Helps Bank Deliver Best-In-Class Service “All Day Long!”
BrandBank named their superior service initiative “Brand Strong” and their rallying cry of “Brand Strong, All Day Long!” voiced...