Customer EngagementEpisode 8: Rachel’s 4 Rules for Building a Strong Foundation of Customer EngagementBlog, VideoAPRIL 12, 2020Your customer experience is your competitive advantage. Financial institutions that embrace a culture of customer engagement will be the...
Technical Device CleanersTranSourceGrab-and-Go Kits Make Preventative Maintenance For Your Payment Devices A BreezeVideoMARCH 5, 2020Keeping your devices continually operational is critical for transaction speed and efficiency. Studies have shown that routine preventative maintenance...
Customer EngagementEpisode 11 – Rachel Sets the Rules: Brand Awareness – Perception vs RealityVideoFEBRUARY 26, 2020The customer experience begins and ends at the same place – your brand – where perception is reality. In...
Customer EngagementEpisode 10 – Rachel Sets the Rules: 5 Rules for Planning Your Marketing SpendVideoFEBRUARY 26, 2020Before you spend your first marketing dollar, learn Director of Engagement Solutions Rachel Scheuerman’s five rules to follow to...
Customer InsightEpisode 9 – Rachel Sets the Rules: 5 Things to Consider Before Choosing A Voice of the Customer ProviderVideoFEBRUARY 25, 2020Director of Engagement Solutions, Rachel Scheuerman, shares why the lost art of listening is so important to customer satisfaction....
Card ServicesIt’s in the Cards – Episode 8, Reason #4: “It’s Not Important Competitively.”Blog, VideoFEBRUARY 6, 2020“It’s in the Cards” is a monthly video series from Harland Clarke. Co-hosted by Harland Clarke Card Services sales...
Conversion SupportM&AFifth Third Bank and Harland Clarke Turn High-Risk Digital Banking Conversion Into Highly Rewarding Customer ExperienceClient Stories, VideoDECEMBER 6, 2019Fifth Third Bank was looking for an experienced partner to help with the challenging conversion of newly acquired high-value...
Card ServicesIt’s in the Cards – Episode 8, Reason #3: “We Do Not Expect Improved, Penetration, Activation or Usage.”Blog, VideoNOVEMBER 19, 2019In the latest episode, we discuss seven reasons financial institutions are NOT adopting instant issuance. Reason #3: “We Do...