Case Studies | Types | Harland Clarke

American Express Merchant Services increases sign-up rate by 250% with appointment setting and lead warming

Case StudiesMARCH 27, 2013

American Express Merchant Services provides credit card processing services for small- and medium-size merchants around the country, all of...

Inbound Call Support Eases Online Banking Transition for Thousands of Customers

Case StudiesMARCH 27, 2013

Many banks pride themselves on building lifelong relationships by actively listening to their customers and providing world-class financial expertise...

BankFIRST® Maintains “Gold Star” Service With Mystery Shopping

Case StudiesMARCH 25, 2013

BankFIRST® was founded in 1989 with a specific mission in mind — to serve as the premier community bank...

Change Management – Contact Center Ensures Smooth Card Activation for Thousands of Newly Acquired Accounts

Case StudiesFEBRUARY 7, 2013

Take advantage of onboarding opportunities. A personal welcome goes a long way to making a positive first impression. This...

Outbound Calling Program Personally Welcomes Members to New Branch

Case StudiesDECEMBER 20, 2012

With nearly $700 million in assets, U.S. New Mexico Federal Credit Union is the oldest credit union in the...

Enhanced Analytics Produce Huge Cross-Sell Results

Case StudiesAUGUST 17, 2012

A regional bank with more than $13 billion in assets and nearly 300 locations across several states was using...

Meeting the Compliance Needs of Umpqua Bank®

Case StudiesAUGUST 10, 2012

Umpqua Bank wanted to deliver on its commitment to keeping its account holders informed, but this commitment presented a...

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Type: Case Studies