Customer EngagementData & AnalyticsWhat Do You Really Know? How Financial Services Marketers Can Win Using Better DataWhite PaperJANUARY 10, 2018Marketers have access to tons of data. In many cases, the data marketers have isn’t the data they really...
Contact CenterHow to Measure and Communicate Critical ROI Metrics During Your Next Contact Center Strategic InitiativeBlogJANUARY 18, 2017No matter what you have going on, customers appreciate being acknowledged promptly and professionally, and assisted when they experience...
Contact CenterOperational SupportAmerican Express Merchant Services increases sign-up rate by 250% with appointment setting and lead warmingCase StudyMARCH 27, 2013American Express Merchant Services provides credit card processing services for small- and medium-size merchants around the country, all of...
Data & AnalyticsAmplify Your ROI: Using Effective Intelligence Throughout the Account Holder LifecycleWhite PaperAUGUST 5, 2012Learn how data analytics can help build, grow and maintain strong and profitable relationships with account holders.
Contact CenterDeposit AcquisitionData Integrated Lead Generation Increases ROICase StudyJULY 6, 2012A global provider of high-definition video conferencing and mobile video products needed a comprehensive data-integrated solution that linked their...
Data & AnalyticsHarnessing Analytics Across the Customer Life CycleWebcastJUNE 3, 2011Watch “Harnessing Analytics Across the Customer Life Cycle,” an insightful, 12-minute slide cast hosted by Harland Clarke with Forrester...