Contact Center2022 Trend to Watch: Change Events Threaten Long-Standing LoyaltyBlogMAY 2, 2022In a fast-changing world, financial institutions must adapt to stay competitive. Anything that challenges the status quo among consumers,...
Digital ConversionM&ACX | How to Raise the Bar During an M&A Transaction, Digital Conversion or Other Change EventWebcastOCTOBER 11, 2021View a discussion of the benefits of implementing a people-first strategy for major change events, like M&As, online banking...
M&AReduce Attrition, Grow Revenue, Build Brand Equity and Improve Satisfaction During an M&AInfographicMAY 30, 2021The ultimate value of any M&A lies in retaining and satisfying current and acquired customers. This infographic shows why...
M&AQ&A With an M&A ExpertArticleAPRIL 23, 2021Read an article by Vericast M&A expert Andy Saner for answers to questions like: What stands in the way...
Contact CenterCustomer EngagementTurn High-Impact Mergers & Acquisitions Into High-Value ExperiencesWebcastAPRIL 23, 2021Many banks and credit unions fail to maximize mergers and acquisitions because they underestimate the level of engagement required...
Contact CenterCustomer EngagementHow to Turn High-Impact Mergers & Acquisitions Into High-Value ExperiencesWebcastMARCH 24, 2021M&As present unique and powerful engagement opportunities for financial institutions. Unfortunately, many banks and credit unions fail to maximize...
Contact CenterCustomer EngagementM&AManaging the customer experience during an M&A is critical — but it’s not always easye-bookJANUARY 22, 2021The key to a successful M&A lies in retaining the new and existing client base. However, most financial institutions...
Contact CenterData & AnalyticsOperational SupportWebcast: 5 Banking Trends for 2019: How Institutions Can Survive and Thrive in the Era of Customer EngagementWebcastFEBRUARY 12, 2019In this webcast, you’ll learn 5 important trends and opportunities for 2019 as well as how to outsmart, outreach...