Contact CenterFive Best Practices for Selecting a Contact Center SupplierBlogJANUARY 10, 2017Be sure to choose wisely at the outset when evaluating an outsourced contact center solution. Decreasing time from engagement...
Contact CenterThree Challenges to Outsourcing Your Contact Center (and How to Tackle Them)BlogJANUARY 3, 2017The ultimate goal is to have a supplier that can be an extension of your brand and fulfill the...
Contact CenterOperational SupportInbound Call Support Eases Online Banking Transition for Thousands of CustomersCase StudyMARCH 27, 2013Many banks pride themselves on building lifelong relationships by actively listening to their customers and providing world-class financial expertise...