3 Misconceptions About Digital Banking Conversions
The other large misconception is that a conversion is temporary. While this may be true – in theory –...
My Institution’s Contact Center Disappointed Me. Then It Delighted Me.
I woke up one morning and to my great surprise, my bank was no longer my bank. Suddenly, it...
Forecasting Call Volume for a Conversion Event? Try These 5 Best Practices
Most financial institutions have estimates for their “normal” volume, but it’s easy to underestimate just how many customers will...