Webcast: Enhancing Employee Ownership
Learn the importance of engaging employees as stakeholders and how Open-Book management can help drive your bottom line. Presented...
Using Voice of the Customer to Improve Customer Satisfaction and Employee Performance
A regional bank in the southern U.S. utilized Voice of the Customer, Powered by CSP, to identify the key...
Harland Clarke Named Contact Center of the Year
Jill O'Brien, Selena Huff, Aranya De Sola, MariLee Marshall, Rose Rodriguez, JT Espinoza, Tracy Gudmundson, Jenniffer Bernas, Laura Chesley,...