CX | How to Raise the Bar During an M&A Transaction, Digital Conversion or Other Change Event
View a discussion of the benefits of implementing a people-first strategy for major change events, like M&As, online banking...
Vericast conversion specialists answer 84% of 100,000 digital conversion calls within 30 seconds
During the first week of a digital banking conversion, financial institutions can expect: Up to 30 percent of online...
Credit Union Achieves Record-High Net Promoter Score During Digital Banking Conversion
With the help of Vericast’s digital conversion specialists, San Mateo Credit Union converted 65 percent of online banking users...
Digital Platform Conversions Are Short-Term Challenges With Long-Term Consequences
Digital platform conversions are high-impact change events. When thrust into new processes, private wealth, small business and commercial clients...
San Mateo Credit Union Achieves Record-High Net Promoter Score During Digital Banking Conversion
With the help of Harland Clarke’s digital conversion specialists, San Mateo Credit Union converted 65 percent of online banking...
Webcast: Successfully Managing Customer Engagement During a Digital Banking Conversion
Implementing a proactive communication strategy for a digital banking conversion supports a quality customer experience as well as bottom-line...
Customer Change Management Provides Kern Schools FCU Members “Best Service Possible”
Kern Schools FCU was gearing up for its second online banking conversion and wanted a proactive strategy to ensure...