Data & Analytics5 Challenges for Financial Institutions to Overcome When it Comes to Big Data ArticlesDECEMBER 22, 2017 Historian Arthur Schlesinger once said, “Science and technology revolutionize our lives, but memory, tradition and myth frame our response.”...
Data & AnalyticsWhen It Comes to Account Holder Satisfaction, NPS Isn’t the Only Question BlogNOVEMBER 21, 2017 While it’s a great tool for benchmarking customer satisfaction, NPS does not provide comprehensive data; it’s only one component...
GRCSecurity & FraudWebcast: Protecting Your Institution in the Event of a Major Data Breach WebcastsNOVEMBER 21, 2017 Learn how current incident, risk, and compliance management efforts can be greatly simplified via the use of new governance,...
GRC16 Questions Institutions Should Ask When Assessing Equifax Breach Risk BlogOCTOBER 31, 2017 Recently, I was on a call with a financial institution (FI) prospect for our GRC Spotlight, Powered by Lockpath®...
Data & AnalyticsWhen It Comes to Customer Satisfaction – Beware of the DIY Approach BlogOCTOBER 31, 2017 I don’t have to tell you that an effective voice of the customer program is not the same as...
Data & AnalyticsHow to Turn Customer Feedback into Higher Revenue BlogOCTOBER 25, 2017 One of the great things about customer experience metrics is that scores can be compared against revenue. When scores...
AcquisitionCross-SellData & AnalyticsMarketingRetentionThe Marketer’s Guide to Justifying Your Existence Part 3: How to Translate Engagement to the Bottom Line Informed Banker, WebcastsOCTOBER 23, 2017 Wondering how to assess the value of your marketing endeavors and, more importantly, how to demonstrate that value to...
Data & AnalyticsDetermining CX KPI’s: 7 Rules to Follow BlogOCTOBER 2, 2017 One of the key questions that managers grapple with is determining which key performance indicators (KPI’s) to measure, and...