Patelco Credit Union Puts the Focus on Member Service for Mass Card Reissue
Patelco Credit Union planned a mass reissuance of 160,000 debit and credit cards, it sought an experienced, third-party overflow...
Engage Customers and Increase Activation with ChecksCX™
There are numerous opportunities to engage customers, but most financial institutions don't take advantage of even a fraction of...
The ChecksCX Customer Journey
Many financial institutions struggle with how to get customers to activate their new accounts. Institutions invest considerable time and...
Episode 11 – Rachel Sets the Rules: Brand Awareness – Perception vs Reality
The customer experience begins and ends at the same place – your brand – where perception is reality. In...
Episode 9 – Rachel Sets the Rules: 5 Things to Consider Before Choosing A Voice of the Customer Provider
Director of Engagement Solutions, Rachel Scheuerman, shares why the lost art of listening is so important to customer satisfaction....
What’s Trending in Lending, Episode 4: How to Market to Today’s New Consumer
Consumers today are financially savvy and have a wide range of options when it comes to choosing a lender....
Harland Clarke Facilitates Regional Bank Expansion — Welcomes 30,000 New Customers By Phone in Two Weeks
Are you preparing for a merger or acquisition? Welcome calls and inbound support are key to a seamless customer...
Webcast: Are You Customer Experience-Ready? Using CX to achieve the Ultimate Return on Customer Relationship
By 2020, CX will be the single most important brand differentiator. Jeff Hassemer and Carrie Stapp share Harland Clarke’s...