Engage Customers and Increase Activation with ChecksCX™
There are numerous opportunities to engage customers, but most financial institutions don't take advantage of even a fraction of...
Episode 11 – Rachel Sets the Rules: Brand Awareness – Perception vs Reality
The customer experience begins and ends at the same place – your brand – where perception is reality. In...
Episode 9 – Rachel Sets the Rules: 5 Things to Consider Before Choosing A Voice of the Customer Provider
Director of Engagement Solutions, Rachel Scheuerman, shares why the lost art of listening is so important to customer satisfaction....
Webcast: Are You Customer Experience-Ready? Using CX to achieve the Ultimate Return on Customer Relationship
By 2020, CX will be the single most important brand differentiator. Jeff Hassemer and Carrie Stapp share Harland Clarke’s...
[Webcast] Compete and Win by Leading in Customer Engagement
Regulations, competition, and commoditization have resulted in razor-thin margins. It’s never been more important to get customer engagement right....