COVID is Calling: What’s Now, What’s Next for Contact Centers
With a dramatic increase in call volume and duration in response to closed branches, social distancing guidelines and economic...
Hanging Up Happy: Turn Contact Centers Into Customer Satisfaction Centers
As customer satisfaction becomes the leading driver of a financial institution's success, outsourcing contact centers services has evolved from...
Back to the Basics: Three Essential Strategies for a Winning Contact Center Culture
With consumer preference shifting to self-service, the call center is one of those few opportunities for a personal touch....
Patelco Credit Union Puts the Focus on Member Service for Mass Card Reissue
Patelco Credit Union planned a mass reissuance of 160,000 debit and credit cards, it sought an experienced, third-party overflow...
Harland Clarke Facilitates Regional Bank Expansion — Welcomes 30,000 New Customers By Phone in Two Weeks
Are you preparing for a merger or acquisition? Welcome calls and inbound support are key to a seamless customer...
Harland Clarke ConversionCX Specialists Answer 84% of 100,000 Online Conversion Calls Within 30 Seconds
As South State Bank’s digital banking conversion partner, Harland Clarke’s ConversionCX specialists provided key insight during crucial planning stages,...
ConversionCX Proactive Outreach to Bank Clients Virtually Eliminates Post-Conversion Issues
Fifth Third Bank teamed with Harland Clarke to develop and execute a proactive digital conversion plan that engaged clients...
March Madness & Digital Conversions: Creating Success from Chaos
The Big Dance serves as a magnificently chaotic metaphor for an event that every financial institution inevitably enters with...