Contact CenterCustomer EngagementOnPoint Community Credit Union Creates Winning Conversion Experience with Customer Change ManagementCase StudySEPTEMBER 14, 2020OnPoint Community Credit Union knew it needed a supplier for its digital banking conversion. Because delivering an exceptional experience...
Contact CenterCustomer EngagementDigital ConversionCustomer Change Management Provides Kern Schools FCU Members “Best Service Possible”Case StudySEPTEMBER 14, 2020Kern Schools FCU was gearing up for its second online banking conversion and wanted a proactive strategy to ensure...
Contact CenterConversion SupportWebcast: How Conversions Impact Your Contact Center and MembersWebcastJUNE 5, 2019Learn best practices for planning, creating and executing a conversion strategy specifically designed to provide quality contact center support...
Customer EngagementDeregulation in Financial ServicesArticleAPRIL 20, 2017How the new administration will impact the financial industry Harland Clarke Holdings Vice President of Strategic Solutions Michael Scott...
M&ACreating a Successful M&A TransitionWebcastJULY 29, 2015Learn how our cost-effective, multitouch M&A communications plan can transform a time of change into a relationship-building opportunity by...