CX | How to Raise the Bar During an M&A Transaction, Digital Conversion or Other Change Event
View a discussion of the benefits of implementing a people-first strategy for major change events, like M&As, online banking...
Reduce Attrition, Grow Revenue, Build Brand Equity and Improve Satisfaction During an M&A
The ultimate value of any M&A lies in retaining and satisfying current and acquired customers. This infographic shows why...
Q&A With an M&A Expert
Read an article by Vericast M&A expert Andy Saner for answers to questions like: What stands in the way...
Managing the customer experience during an M&A is critical — but it’s not always easy
The key to a successful M&A lies in retaining the new and existing client base. However, most financial institutions...
Fifth Third Bank and Harland Clarke Turn High-Risk Digital Banking Conversion Into Highly Rewarding Customer Experience
Fifth Third Bank was looking for an experienced partner to help with the challenging conversion of newly acquired high-value...
March Madness & Digital Conversions: Creating Success from Chaos
The Big Dance serves as a magnificently chaotic metaphor for an event that every financial institution inevitably enters with...
Webcast: 5 Retail Banking Challenges Ahead in 2018
Is your institution up to date on the latest banking trends shaping the industry? Between regulatory changes, technological advances,...
Best Practices for Supporting Account Holders During an Online Banking Conversion
When a complex conversion is planned from the perspective of how best to assist account holders, financial institutions can...