Managing the customer experience during an M&A is critical — but it’s not always easy
The key to a successful M&A lies in retaining the new and existing client base. However, most financial institutions...
Fifth Third Bank and Harland Clarke Turn High-Risk Digital Banking Conversion Into Highly Rewarding Customer Experience
Fifth Third Bank was looking for an experienced partner to help with the challenging conversion of newly acquired high-value...
March Madness & Digital Conversions: Creating Success from Chaos
The Big Dance serves as a magnificently chaotic metaphor for an event that every financial institution inevitably enters with...
Webcast: 5 Retail Banking Challenges Ahead in 2018
Is your institution up to date on the latest banking trends shaping the industry? Between regulatory changes, technological advances,...
Best Practices for Supporting Account Holders During an Online Banking Conversion
When a complex conversion is planned from the perspective of how best to assist account holders, financial institutions can...
Large Enough to Matter but Small Enough to Care
"Credit unions have an uphill battle in that endeavor. The average credit union in the U.S. is only a...
Five Essential M&A Communication Strategies to Retain Acquired Account Holders
Mergers and acquisitions offer unique opportunities and challenges for financial institutions. Timely, thoughtful and consistent communications can address account...
Creating a Successful M&A Transition
Learn how our cost-effective, multitouch M&A communications plan can transform a time of change into a relationship-building opportunity by...