Are Banking Professionals and Their Customers on the Same Page for 2022? Turns out it’s a mixed bag.
Inflation. Fuel Prices. Data Breaches. Social Responsibility. Screen Time. Your customers have a lot on their minds. Ideally, they...
Top 5 Financial Services Marketing Trends of 2022
Vericast’s 2022 Financial Services TrendWatch report shares five key industry trends and challenges: Change events threaten long-standing loyalty Streaming...
Gather and Use Custom Research Insight to Improve CX
Custom Research Studies from Harland Clarke helps you plan, implement and deliver a custom research program that fits your...
How To Create A Successful Customer Experience Strategy
A true voice of the customer strategy is a multi-faceted process focused on understanding the customer experience via actionable...
74% of surveyed institutions experienced 10% or more growth in digital banking adoption¹
Transitioning to digitalization should be a priority for every financial institution that wants to compete, build a consumer-centric culture,...
Episode 9 – Rachel Sets the Rules: 5 Things to Consider Before Choosing A Voice of the Customer Provider
Director of Engagement Solutions, Rachel Scheuerman, shares why the lost art of listening is so important to customer satisfaction....
Voice of the Customer Program Results in New Accounts, Deposit Growth, and Increased Wallet Share
BrandBank named their superior service initiative “Brand Strong” and their rallying cry of “Brand Strong, All Day Long!” voiced...
Voice of the Customer Helps Bank Deliver Best-In-Class Service “All Day Long!”
BrandBank named their superior service initiative “Brand Strong” and their rallying cry of “Brand Strong, All Day Long!” voiced...