“White Glove” Treatment and “Flawless” Digital Conversion Yields 95% Satisfaction Rate
Columbia Bank was keen to ensure a smooth transition for its 25,000 commercial banking, treasury management and small business...
Fifth Third Bank and Harland Clarke Turn High-Risk Digital Banking Conversion Into Highly Rewarding Customer Experience
Fifth Third Bank was looking for an experienced partner to help with the challenging conversion of newly acquired high-value...
Personalizing the Digital Banking Conversion Experience: A Panel Discussion
Creating personalized customer experiences during digital banking conversions deepen relationships and strengthen brand loyalty, helping financial institutions thrive and...
Harland Clarke ConversionCX Specialists Answer 84% of 100,000 Online Conversion Calls Within 30 Seconds
As South State Bank’s digital banking conversion partner, Harland Clarke’s ConversionCX specialists provided key insight during crucial planning stages,...
ConversionCX Proactive Outreach to Bank Clients Virtually Eliminates Post-Conversion Issues
Fifth Third Bank teamed with Harland Clarke to develop and execute a proactive digital conversion plan that engaged clients...
Webcast: How Conversions Impact Your Contact Center and Members
Learn best practices for planning, creating and executing a conversion strategy specifically designed to provide quality contact center support...