Contact CenterConversion Support“White Glove” Treatment and “Flawless” Digital Conversion Yields 95% Satisfaction RateCase StudyJANUARY 27, 2020Columbia Bank was keen to ensure a smooth transition for its 25,000 commercial banking, treasury management and small business...
Conversion SupportM&AFifth Third Bank and Harland Clarke Turn High-Risk Digital Banking Conversion Into Highly Rewarding Customer ExperienceClient Stories, VideoDECEMBER 6, 2019Fifth Third Bank was looking for an experienced partner to help with the challenging conversion of newly acquired high-value...
Contact CenterConversion SupportHarland Clarke ConversionCX Specialists Answer 84% of 100,000 Online Conversion Calls Within 30 SecondsClient Stories, VideoAUGUST 15, 2019As South State Bank’s digital banking conversion partner, Harland Clarke’s ConversionCX specialists provided key insight during crucial planning stages,...
Contact CenterConversion SupportConversionCX Proactive Outreach to Bank Clients Virtually Eliminates Post-Conversion IssuesVideoAUGUST 15, 2019Fifth Third Bank teamed with Harland Clarke to develop and execute a proactive digital conversion plan that engaged clients...
Contact CenterConversion SupportWebcast: How Conversions Impact Your Contact Center and MembersWebcastJUNE 5, 2019Learn best practices for planning, creating and executing a conversion strategy specifically designed to provide quality contact center support...