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Back to the Basics: Three Essential Strategies for a Winning Contact Center Culture
With consumer preference shifting to self-service, the call center is one of those few opportunities for a personal touch....
Only 52% of consumers rate their institution’s digital experience “very effective”
The global pandemic has touched virtually every aspect of consumer life, especially personal finances. Conditions have prompted consumers to...
What’s Next for Cards: Contactless Cards, From Novelty to Essential Capability in Six Weeks
Find out why investing in new card technology is critical for any financial institution striving to stay top-of-wallet and...
Episode 8: Rachel’s 4 Rules for Building a Strong Foundation of Customer Engagement
Your customer experience is your competitive advantage. Financial institutions that embrace a culture of customer engagement will be the...
What’s Trending in Lending, Episode 1: Home Equity
After reaching a near 10-year high most financial institutions are experiencing a drastic drop in origination of new home...
Episode 11 – Rachel Sets the Rules: Brand Awareness – Perception vs Reality
The customer experience begins and ends at the same place – your brand – where perception is reality. In...
Episode 10 – Rachel Sets the Rules: 5 Rules for Planning Your Marketing Spend
Before you spend your first marketing dollar, learn Director of Engagement Solutions Rachel Scheuerman’s five rules to follow to...
Episode 9 – Rachel Sets the Rules: 5 Things to Consider Before Choosing A Voice of the Customer Provider
Director of Engagement Solutions, Rachel Scheuerman, shares why the lost art of listening is so important to customer satisfaction....