Terri Panhans is the Vice President, Contact Center Solutions for Harland Clarke. She manages all aspects of the contact center solutions programs that are supported by Harland Clarke. In her role, Terri is continually focused on delighting customers with each and every contact, delivering incremental profitable growth, and providing solutions that grow and retain the customer base.
Terri began her career at Harland Clarke in 1993 as a Regional Call Center Manager in Dallas, Texas. She has held the positions of Servicing Project Manager; Regional Call Center Manager in Charlotte, NC; Director of Servicing for National Accounts; Executive Director Contact Center Solutions; Assistant Vice President of Sales & Marketing; and Vice President of Channel Development.
She was appointed to her current position in February 2012. She received Harland Clarke’s Superior Contributor award in 1997, 2007 and 2012. She was also awarded the Service Star Award in 1999 and 2000. And she has served on numerous teams that earned Team Excellence Awards.
Terri earned her bachelor’s degree in Business Administration from Texas A&M University in 1982. She also attended the Darden Graduate School of Business Administration in 2002.
Terri and her husband Chet reside in Atlanta, Georgia and have two sons.