Geoff Thomas, Chief Product Officer, leads new product development efforts and is responsible for driving innovation while creating customer-first solutions. His oversight includes the ideation, design and execution of new products, services and technologies that connect Harland Clarke clients with their customers. In addition, he is focused on solutions that solve unmet needs for customers who prefer alternative financial services.
Bringing more than 30 years of product development, digital user experience and marketing expertise, Geoff previously served as Strategic Advisor to Harland Clarke, providing key insights into the application of chatbot technologies, new small business opportunities, business intelligence solutions and marketing services delivery. Previous to Harland Clarke, he served as Managing Director at TCF Bank, where he propelled growth through a comprehensive digital-oriented strategy focused on the customer experience. He pioneered industry-first product solutions and game-changing mobile and online banking strategies. Geoff is a proven leader in the financial services industry, with deep experience driving customer-focused innovations and marketing solutions in banks and financial services institutions of all sizes.
Geoff participated in the Royal Bank of Scotland Group Senior Manager Programme at the Harvard Business School, Edinburgh, in 2008. He holds a Bachelor of Arts degree in Psychology and Social Relations from Harvard University.