3 Reasons the Status Quo Isn’t Good Enough for Deposit Acquisition
With so much depending on deposit accounts, financial institutions are realizing the old ways of acquiring account holders are...
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Building Core Deposits the Right Way
Rachel Stephens explains why the timing couldn’t be better to build core deposits, ensuring a stable and sufficient source of funds for lending activity.
Best Practices for Moving Mobile Forward
Using Mobile Deposit to Boost Mobile Growth It’s no secret that consumer adoption of mobile banking and mobile deposit has been slow. The good news, though, is that it is...
Tips to Increase Account Holder Trust in Mobile Banking
Mobile banking is all the rage, but mobile deposit isn’t keeping up. What gives? Andrew Huber addresses account holder concerns — as well as tips for financial institutions to overcome them.
Do You Have Data Flu? 4 Best Practices to Stop Symptoms Before They Occur
By 2020, according to this report released by PwC, the ability to act in real-time based on customer intelligence...
It’s All in the Numbers: 7 Proven Metrics for Driving Marketing Performance
A study by the Fournaise Group indicates that CEOs are not comfortable with the business acumen or the use...
Webcast: 5 Retail Banking Challenges Ahead in 2018
Is your institution up to date on the latest banking trends shaping the industry? Between regulatory changes, technological advances,...
What Do You Really Know? How Financial Services Marketers Can Win Using Better Data
Marketers have access to tons of data. In many cases, the data marketers have isn’t the data they really...
5 Challenges for Financial Institutions to Overcome When it Comes to Big Data
Historian Arthur Schlesinger once said, “Science and technology revolutionize our lives, but memory, tradition and myth frame our response.”...
When It Comes to Account Holder Satisfaction, NPS Isn’t the Only Question
While it’s a great tool for benchmarking customer satisfaction, NPS does not provide comprehensive data; it’s only one component...
When It Comes to Customer Satisfaction – Beware of the DIY Approach
I don’t have to tell you that an effective voice of the customer program is not the same as...
How to Turn Customer Feedback into Higher Revenue
One of the great things about customer experience metrics is that scores can be compared against revenue. When scores...
The Marketer’s Guide to Justifying Your Existence Part 3: How to Translate Engagement to the Bottom Line
Wondering how to assess the value of your marketing endeavors and, more importantly, how to demonstrate that value to...