View a discussion of the benefits of implementing a people-first strategy for major change events, like M&As, online banking conversions and mass card reissues.
Takeaways:
- Boost satisfaction through journey segmentation, white-glove outreach and expert inbound call support
- Plan and implement a fully connected experience for customers and members
- Manage back-office operations to maintain focus on core competencies and frontline service
- Provide team members the level of support they need to boost morale and productivity
