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Insight Center Resources

Industry knowledge to help you grow your business

CX | How to Raise the Bar During an M&A Transaction, Digital Conversion or Other Change Event

View a discussion of the benefits of implementing a people-first strategy for major change events, like M&As, online banking conversions and mass card reissues.

Takeaways:

  • Boost satisfaction through journey segmentation, white-glove outreach and expert inbound call support
  • Plan and implement a fully connected experience for customers and members
  • Manage back-office operations to maintain focus on core competencies and frontline service
  • Provide team members the level of support they need to boost morale and productivity

Watch the webcast