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Insight Center Resources

Industry knowledge to help you grow your business

Humanizing Customer Service for the Post-COVID Consumer

While technology and innovation have transformed how consumers and companies interact, one truth remains: consumers need human interaction.

Read this engaging conversation between Terri Panhans, Vice President of Contact Center Solutions, and Tracy Gudmundson, Vice President of Contact Center Operations as they share their insight on:

  • Empathy and customer service
  • Creating the fully connected service experience
  • The changing role of customer service
  • Creating a culture of community and the realities of remote working

Download the article