Transitioning to digitalization should be a priority for every financial institution that wants to compete, build a consumer-centric culture, and stay relevant.
Download this article, in which Senior Vice President of Marketing Jeff Hassemer shares key insight from Harland Clarke’s COVID-related TrendWatch 2021 report, like:
- How digitalization went from warm to red-hot virtually overnight
- How to overcome consumers’ attitude that banking relationships are “purely transactional”²
- Why internal contact centers have faced the biggest challenges in banking’s “new normal”
- How to build a winning culture with an eye toward the post-pandemic world
¹ Harland Clarke TrendWatch 2021 Survey Report