Insight Center Resources

Industry knowledge to help you grow your business

74% of surveyed institutions experienced 10% or more growth in digital banking adoption¹

Transitioning to digitalization should be a priority for every financial institution that wants to compete, build a consumer-centric culture, and stay relevant.

Download this article, in which Senior Vice President of Marketing Jeff Hassemer shares key insight from Harland Clarke’s COVID-related TrendWatch 2021 report, like:

  • How digitalization went from warm to red-hot virtually overnight
  • How to overcome consumers’ attitude that banking relationships are “purely transactional”²
  • Why internal contact centers have faced the biggest challenges in banking’s “new normal”
  • How to build a winning culture with an eye toward the post-pandemic world

¹ Harland Clarke TrendWatch 2021 Survey Report
² Accenture