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Insight Center Resources

Industry knowledge to help you grow your business

Unitus Community CU “Surprised” and “Delighted” by Smooth Digital Conversion

Unitus needed to meet the increased needs of members during its digital banking conversion at a time when call volume and handling time can double or even triple. It sought a third-party supplier to properly support members and deliver unparalleled service.

It chose Customer Change Management because of Vericast’s ability to provide the level of support it needed for as long as it needed.