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Customer Change Management Provides Kern Schools FCU Members “Best Service Possible”

Kern Schools FCU was gearing up for its second online banking conversion and wanted a proactive strategy to ensure stellar member service and a seamless experience for their staff and members.

It chose Customer Change Management to prepare logistically and operationally to handle the influx of inbound calls. Vericast provided augmented contact center capacity to ensure members received the highest level of care throughout the conversion.