ConversionCX™ Provides Kern Schools FCU Members “Best Service Possible”

Kern Schools FCU was gearing up for its second online banking conversion and wanted a proactive strategy to ensure stellar member service and a seamless experience for their staff and members.

It chose ConversionCX™ to prepare logistically and operationally to handle the influx of inbound calls. Harland Clarke provided augmented contact center capacity to ensure members received the highest level of care throughout the conversion.