Creating personalized customer experiences during digital banking conversions deepen relationships and strengthen brand loyalty, helping financial institutions thrive and remain competitive. This panel discussion explores how delivering quality engagement during a digital transition journey can turn potentially high-risk events into high-reward opportunities.
0:00 – Geoff Thomas, Chief Product Officer, Harland Clarke
0:57 – Kevin Connelly, Senior Strategic Advisor, Harland Clarke
2:09 – John McCutchen, SVP, Director of Customer Care Center, South State Bank
3:59 – Steve Blessing, SVP, Area Manager – Chicago, Fifth Third Bank
7:22 – Aileen Sheenan, SVP, Treasury Services Relationship and Training and Implementation Manager, Eastern Bank