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Personalizing the Digital Banking Conversion Experience: A Panel Discussion

Creating personalized customer experiences during digital banking conversions deepen relationships and strengthen brand loyalty, helping financial institutions thrive and remain competitive. This panel discussion explores how delivering quality engagement during a digital transition journey can turn potentially high-risk events into high-reward opportunities.

0:00 – Geoff Thomas, Chief Product Officer, Harland Clarke
0:57 – Kevin Connelly, Senior Strategic Advisor, Harland Clarke
2:09 – John McCutchen, SVP, Director of Customer Care Center, South State Bank
3:59 – Steve Blessing, SVP, Area Manager – Chicago, Fifth Third Bank
7:22 – Aileen Sheenan, SVP, Treasury Services Relationship and Training and Implementation Manager, Eastern Bank