By pairing data from the recently published BAI Retail Banking Outlook survey, and Harland Clarke’s personal data from years servicing the financial industry, we’ve compiled the following 5 trends to be aware of in 2017. Is your financial institution (and contact center) sufficiently prepared? Read on.
The other large misconception is that a conversion is temporary. While this may be true – in theory – the effects of a bad or mishandled conversion can last far longer than the conversion itself.
It’s no secret that the number of branches for banks and credit unions has been decreasing steadily over the past several years. This has caused the monthly number of branch...