"What sets Millennials apart is what they don’t want. Let me explain..."
There was no time to beat myself up. My raging panic became laser focus. My bank had a small branch location in the lobby of my building. Grabbing the passport I kept in the glove compartment of my car, I ran to the branch explaining my situation to anyone who would listen.
There’s a right way and a wrong way to mystery shop a financial institution. First, the WRONG way: Recently, a colleague shared a story about his bank being visited by...