Webcast: How To Plan For High-Volume Inbound Events: Success Strategies For Contact Center Leaders

Get new insight into inbound events, their impact on account holders and your organization, and the key components of a strong customer service strategy. Presented by Harland Clarke. Topics discussed...

Outsourcing is a business initiative often reserved for noncritical services, but when it comes to a strategic business task, such as providing exceptional customer service, the contact center is anything...

The ultimate goal is to have a supplier that can be an extension of your brand and fulfill the quality of service your account holders have come to expect. In addition, you should look for a supplier who has a team of dedicated, knowledgeable professionals and who can onboard your program as seamlessly as possible.