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Insight Center Resources

Industry knowledge to help you grow your business

Webcast: When Call Volume Spikes. Need-to-Know Insight for a Strong Service Strategy

Get new insight into inbound events, their impact on account holders and your organization, and the key components of a strong customer service strategy. Presented by Harland Clarke.

Topics discussed include:

• Project planning and management
• Forecasting and staffing
• Call routing and IVR considerations
• Quality assurance
• Post-event analysis and more