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Flexible Outsourced Contact Center Support Critical to Online Banking Conversion Success

A large bank with hundreds of locations across the western United States upgraded to a new online and mobile banking platform.

Recognizing such an initiative would prompt more calls than its staff could handle, the bank chose Harland Clarke’s Contact Center Solutions (CCS) to:
• Manage high call volume
• Quickly and efficiently deliver account holder verifications
• Troubleshoot user issues, including navigation of the new site
• Provide help with user passwords

Download the case study to learn how the CCS team achieved all target service levels.

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OF CASE STUDY