Contact Center Audiocast Series

In a year of political and economic change, it makes sense financial institutions want to get back to basics, like learning who their customers are and how to delight and engage them.

If you’re navigating the digital conversion waters for the first time, you may be uncertain as to how often your institution should communicate about the change itself. The short answer...

You may feel as if you have to make a tradeoff between supplier quality, level of customer service, and the business’ needs. With the right contact center supplier, however this fear is larger in fantasy than in reality. Here are five of the most common contact center myths and the facts to put those fears to rest – once and for all.