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Voice of the Customer Helps Improve Member Satisfaction And Boost Sales for Credit Union

Member satisfaction numbers increased in almost every category within the first six months of implementing the Voice of Customer solution. Improvement to service levels translated into a significant increase in loan production and overall sales for the credit union. The program paid for itself in less than six months.

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Harland Clarke Corp. is a leading provider of best-in-class integrated payment solutions and marketing services, serving multiple industries including financial services, retail, healthcare, insurance, and telecommunications.

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