Customer Experience: Beyond the Net Promoter Score

The instant accessibility digital technology provides has forever changed the customer experience landscape. From answering account holder complaints via social, to a fast and efficient contact center, to converting traditionally in-person services into mobile technologies - here are the new “game changers” for customer experience.

No matter what you have going on, customers appreciate being acknowledged promptly and professionally, and assisted when they experience difficulties. Being able to meet the needs of your account holders can lead to greater ROI — more cross-sell opportunities, word-of-mouth referrals and future revenue.

Learn how we use the voice of your customer to capture data and provide actionable intelligence that improves the customer experience. Presented by Harland Clarke.­­­­­­­­­­