Insight Center

Industry knowledge to help you grow your business

Bank Improves Customer Service With Customized Mystery Shop Program

A thrift-based community bank known for its focus on customer service was unhappy with the “cookie cutter” approach its mystery shopping vendor provided. It wanted a vendor that could produce customized reports based on specific goals and quarterly product promotions, as well as measure customer service performance.


Harland Clarke Corp. is a leading provider of best-in-class integrated payment solutions and marketing services, serving multiple industries including financial services, retail, healthcare, insurance, and telecommunications.

15955 La Cantera Parkway • San Antonio, TX 78256

© 2019 Harland Clarke Corp. All rights reserved.