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Bank Improves Customer Service With Customized Mystery Shop Program

A thrift-based community bank known for its focus on customer service was unhappy with the “cookie cutter” approach its mystery shopping vendor provided. It wanted a vendor that could produce customized reports based on specific goals and quarterly product promotions, as well as measure customer service performance.

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Harland Clarke Corp. is a leading provider of best-in-class integrated payment solutions and marketing services, serving multiple industries including financial services, retail, healthcare, insurance, and telecommunications.

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