Client Story: Outbound Calling at Generations
Wendy Bryant-Beswick explains how Harland Clarke helped Generations FCU gain $6.9 million in new credit card balances, impacting more than 3,000 members and opening nearly 900 new credit card accounts.
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Communication Strategies for EMV Migration
[Notes from a recent webcast. The replay can be found here.] Cardholder experience is critical to a successful transition to EMV. The elements of the cardholder experience focus on 3...
Harland Clarke’s “BURST” Solution Facilitates Regional Bank Expansion — Welcomes 30,000 New Customers by Phone in Two Weeks
Camden National Bank needed a flexible, experienced contact center supplier with a proven track record that was able to scale outbound call support as a seamless extension of the bank....
How Outsourcing Can Give Your Brand a Surprising Boost
Given the importance of customer satisfaction and engagement, the contact center plays a critical role in your financial institution’s growth and overall success. Clear benefits such as increased capacity and greater flexibility for variable call volumes make perfect sense when weighing whether to implement a third-party support partnership for call centers. But, let’s take a look at some more specific situations where outsourcing can become an advantageous (and strategic) solution for institutions: