Mergers and acquisitions offer unique opportunities and challenges for financial institutions. Timely, thoughtful and consistent communications can address account holder concerns and help them feel valued by the new financial institution. As a result, they’ll be less likely to leave during the transition and the acquiring financial institution will be better positioned for success.download pdf
Let’s face it … when it comes to help with managing money, there’s a lot of competition out there, and account holders have plenty of choices. Each state has a...
There can be a big disconnect between the customer experience that financial institutions think they’re providing vs. the experience account holders are receiving. How can banks and credit unions stay competitive and deliver an outstanding customer experience?
It’s important to properly prepare account holders when a change event is about to occur, and equally crucial to ensure internal staff is ready for the event too. These five internal communication “best practices” will help ensure your staff is fully prepared to meet account holder needs and that the transition is as smooth as possible.