You may feel as if you have to make a tradeoff between supplier quality, level of customer service, and the business’ needs. With the right contact center supplier, however this fear is larger in fantasy than in reality. Here are five of the most common contact center myths and the facts to put those fears to rest – once and for all.
The ultimate goal is to have a supplier that can be an extension of your brand and fulfill the quality of service your account holders have come to expect. In addition, you should look for a supplier who has a team of dedicated, knowledgeable professionals and who can onboard your program as seamlessly as possible.
When you hear the word “outsource,” you probably don’t think of concepts like success, strategy, partnership, or even customer satisfaction. But you should, says Janet Sthele. Strategic outsourcing can drive transformational change and help your financial institution grow and retain account holders.