Insight Center

Industry knowledge to help you grow your business

BankFIRST® Maintains “Gold Star” Service With Mystery Shopping

BankFIRST® was founded in 1989 with a specific mission in mind — to serve as the premier community bank for small business in Central Florida. Today, with 12 branch offices and assets of more than $662 million, the bank is deeply committed to delivering friendly, attentive service.

The bank’s industry-leading Gold Star Quality Service Program is based on consistently delivering an exceptional banking experience while continually exceeding client expectations. BankFIRST wants each branch visit to be so memorable that its clients “cannot help but share their experience with others.”

download pdf