Take advantage of onboarding opportunities. A personal welcome goes a long way to making a positive first impression. This type of communication strengthens new relationships and paves the way for future account lifecycle communicationsDOWNLOAD PDF
It is 6-7 times more expensive to acquire a new account holder than it is to keep a current one. With more account holders becoming vocal about their service experiences on social media, it is more critical than ever for your contact center to meet and exceed account holder expectations.
The instant accessibility digital technology provides has forever changed the customer experience landscape. From answering account holder complaints via social, to a fast and efficient contact center, to converting traditionally in-person services into mobile technologies - here are the new “game changers” for customer experience.
In addition to reading the blogs on our Insight Center for advice, we’ve created something new. Harland Clarke is proud to unveil a new set of additional, free tools and checklists to help banks and credit unions plan more strategically for their acquisition and loan marketing goals.