Take advantage of onboarding opportunities. A personal welcome goes a long way to making a positive first impression. This type of communication strengthens new relationships and paves the way for future account lifecycle communicationsDOWNLOAD PDF
It is 6-7 times more expensive to acquire a new account holder than it is to keep a current one. With more account holders becoming vocal about their service experiences on social media, it is more critical than ever for your contact center to meet and exceed account holder expectations.
The instant accessibility digital technology provides has forever changed the customer experience landscape. From answering account holder complaints via social, to a fast and efficient contact center, to converting traditionally in-person services into mobile technologies - here are the new “game changers” for customer experience.
Timing is essential when a cyber attack occurs. Quickly disseminating information to affected account holders is at the core of any practical communications strategy. Following best practices when developing your...