A $30 billion financial institution had missed revenue opportunities with the value of existing accounts. Harland Clarke Marketing Services developed a program to engage, grow and retain new account holders. The program resulted in a 32 percent email “open rate”, exceeding the 20 percent average for the banking and financial industry.download pdf
Pick one. The figure 18 billion represents: The number of hamburgers sold by McDonald’s® last year. The number of coffee drinks sold by Starbucks® last year. The number of checks...
What is the biggest challenge for your financial institution? If you’re like nearly a third (29.3 percent) of financial institution executives, you’ll say it’s driving growth and profitability. There are many avenues for growth, of course, including branch staff, online initiatives, direct mail and lending teams. But one surprising and frequently ignored growth channel is your contact center.
To justify your existence as a marketer, it’s imperative to communicate the positive influence of your marketing spend to senior leadership. Linking the results of your campaigns with bottom line measurements like revenue and profit is imperative. Steve Nikitas details several key performance indicators and analytics to help you do this.