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Harland Clarke’s “BURST” Solution Facilitates Regional Bank Expansion — Welcomes 30,000 New Customers by Phone in Two Weeks

Camden National Bank needed a flexible, experienced contact center supplier with a proven track record that was able to scale outbound call support as a seamless extension of the bank. Harland Clarke Contact Center Solutions (CCS) was chosen because of our passion for excellence, outstanding reputation in the industry, and ability to quickly and efficiently scale to meet our clients’ specific needs.

As a result, questions and concerns were addressed in a timely manner, and customers were happy to receive information in advance that would impact them, including key dates and upcoming changes to their online banking experience.

Camden National Bank President and CEO Greg Dafour said, “This was a great undertaking for everyone involved, and I thank the entire team for their time and commitment to making this a smooth transition.”

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Harland Clarke Corp. is a leading provider of best-in-class integrated payment solutions and marketing services, serving multiple industries including financial services, retail, healthcare, insurance, and telecommunications.

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