Understanding account holders’ checking habits is important to financial institutions’ long-term revenue projections, as well as daily operations. Research from Harland Clarke and Nielsen® identified strong correlations between active check writing and high-value financial relationshipsDOWNLOAD PDF
In the financial services industry, it is no secret that account holders who utilize their accounts by writing checks and participating in other engagement-related services tend to establish loyal, long-term...
Mobile banking is no longer just for Millennials and Gen Z. In fact, recent findings indicate that well over 50 percent of consumers under age 54 consider mobile deposit to be a “must have” or “nice to have” feature.
Fewer branches translate to fewer face-to-face interactions with account holders, leading to further migration from the physical branch to digital channels. While online, mobile and the contact center are important to overall customer experience, fewer branches mean the frontline staff has an even larger impact — for better or worse.