You may feel as if you have to make a tradeoff between supplier quality, level of customer service, and the business’ needs. With the right contact center supplier, however this fear is larger in fantasy than in reality. Here are five of the most common contact center myths and the facts to put those fears to rest – once and for all.
The ultimate goal is to have a supplier that can be an extension of your brand and fulfill the quality of service your account holders have come to expect. In addition, you should look for a supplier who has a team of dedicated, knowledgeable professionals and who can onboard your program as seamlessly as possible.
Did you know that 30 percent of your online banking users will call during a conversion? Or that, depending on the number of online users your financial institution has, your call volume could double? Just because your contact center works well now doesn’t mean it will continue to operate smoothly when there’s a new enterprise initiative launching, like a conversion.