Take advantage of onboarding opportunities. A personal welcome goes a long way to making a positive first impression. This type of communication strengthens new relationships and paves the way for future account lifecycle communicationsDOWNLOAD PDF
It is 6-7 times more expensive to acquire a new account holder than it is to keep a current one. With more account holders becoming vocal about their service experiences on social media, it is more critical than ever for your contact center to meet and exceed account holder expectations.
Background Given the significant revenue impacts of Regulation E on overdraft income and the looming impacts of the Durbin Amendment on interchange income, non-interest income is suffering. According to an...
By pairing data from the recently published BAI Retail Banking Outlook survey, and Harland Clarke’s personal data from years servicing the financial industry, we’ve compiled the following 5 trends to be aware of in 2017. Is your financial institution (and contact center) sufficiently prepared? Read on.