Digital + Brick and Mortar – It’s Not Either/Or But Yes… And
We don’t believe you should think of brick and mortar locations and your institution’s digital presence as adversaries. In...
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Three Lessons from Retailers for Institutions Seeking to Better Their Customer Experience
The battle for customer loyalty isn’t just about digital vs. brick-and-mortar; it’s about customer engagement and delight. Perhaps unsurprisingly, some of the best examples for how to engage customers comes from popular retailers. What can financial institutions learn from the likes of Nordstrom and Casper about customer engagement?
3 Mistakes Your Institution is Making When It Comes to Local Search
Think about it: consumers seeking out a local branch’s address or hours of availability can easily be deterred by incorrect listings and information giving him/her a poor first impression of your overall brand.
Rachel Sets the Rules: Not “Either Or” But “Both And”
One indication of this is the rise of location services and store locators on mobile devices. Consumers are using the latest technology to find stores, not to replace them.
It’s in the Cards, Episode 5.2: Building Brand Synergy
In the fifth episode, part two, we discuss how financial institutions are setting themselves apart and building brand synergy...
Think Direct Mail is Dead in the Face of Digital? Think Again
While overall mail volume is on the decline (down nearly 30 percent since 2006 according USPS) due to such...
Webcast: Winning at Acquisition In Times of Change
Learn how harnessing data to create highly targeted engagement helps financial institutions achieve low-cost, high-win-rate household acquisition. Presented by...
Deposit Acquisition Strategies for the 21st Century
With the cost to acquire deposits increasing and fewer traditional bank deposit dollars circulating among an increasingly large playing...
Webcast: Friction and the Customer Experience
Consumers have high expectations — and a low tolerance for barriers — when it comes to the banking customer...
Nine Auto Lending Direct Marketing Principles Every Financial Institution Should Practice
Financial institutions have to assemble the best differentiated offer in the most appealing way if they want to be...
Webcast: Emerging Cards Trends, Technology and the Benefits of a Holistic Approach to Optimization
Get the latest on where the card services industry is headed and learn how your financial institution can prepare...
It’s in the Cards, Episode 5.1: Stay Top of Wallet
In the latest episode of "It's in the Cards," Paulette Courtney and Mike Schultz discuss how financial institutions can...
Webcast: What’s Trending in Lending 2019: Actionable Strategies for Success
Lending today is complex. Noise, clutter, and contradictions have created an environment that is often confusing, leaving financial institutions’...